CANCELLATION AND REFUND POLICY
At ChefX Academy, we strive to provide the best learning experience for all our students. We understand that situations may arise where you might need to cancel your enrollment or request a refund. This policy outlines the terms and conditions under which cancellations and refunds are processed.
1. Course Cancellation
If you wish to cancel your course enrollment, you may do so by contacting our support team at info@chefxacademy.com.
Cancellation Timeline:
- Within 7 days of purchase: You are eligible for a full refund if you cancel your enrollment within the first 7 days of purchase.
- After 7 days of purchase: No refunds will be provided after 7 days, as you will have already gained access to course materials and resources. However, you may request a transfer to another course, subject to approval.
2. Refund Policy
We offer a refund within 7 days of purchase under the following conditions:
- Refund Eligibility: You are eligible for a full refund if you have not accessed more than 20% of the course content.
- Non-Refundable Conditions: Once 20% or more of the course content has been accessed, no refund will be provided.
- Technical Issues: If you experience technical issues that prevent you from accessing the course, please contact us immediately, and we will work to resolve the problem as quickly as possible. If the issue cannot be resolved, we may offer a refund or an alternative course.
3. How to Request a Refund
To request a refund, please follow these steps:
- 1. Email us at info@chefxacademy.com with your enrollment details and reason for the cancellation or refund request.
- 2. Your refund request will be reviewed and processed within 7 business days.
- 3. If eligible, the refund will be credited to the original payment method.
4. Transfer to Another Course
If you decide to transfer to another course instead of canceling, you may request to transfer within the first 7 days after your purchase. Please contact us at info@chefxacademy.com for assistance.
5. Payment Plans and Installments
For students on payment plans or installment-based payments, refunds will be processed according to the terms mentioned above. If a student cancels after the first installment, no further installments will be charged, but the already paid amount will be non-refundable if the 7-day window has passed.
6. Course Availability
ChefX Academy reserves the right to discontinue a course or change its content at any time. If a course is canceled by ChefX Academy, you will be offered either a full refund or a transfer to another course of your choice.
7. Contact Us
If you have any questions regarding our Cancellation and Refund Policy, please contact us at:
Email: info@chefxacademy.comPhone: +918075808062
Address: TC 100/3933, Attinkuzhi Rd, Pallinada, Kazhakkoottam, Thiruvananthapuram, Kerala 695582
SHIPPING AND DELIVERY POLICY
At ChefX Academy, we are committed to delivering your purchased products and materials in a timely and efficient manner. Below, you’ll find our Shipping and Delivery Policy to help you understand how we process and deliver your orders.
1. Order Processing Time
All orders are processed within 2-3 business days from the time of purchase
2. Shipping Methods and Delivery Times
We offer a variety of shipping methods to suit your needs. Shipping times depend on the delivery location and the chosen shipping method.
- Standard Shipping: Typically arrives within 7-10 business days.
- Express Shipping: Typically arrives within 3-5 business days.
- International Shipping: Delivery times vary by destination but generally take 10-20 business days.
3. Shipping Costs
Shipping costs are calculated at checkout based on the delivery location and selected shipping method. Please review the shipping charges before completing your purchase.
4. Order Tracking
Once your order has shipped, you will receive an email with tracking information. You can track the progress of your shipment directly through the provided tracking link. Please allow 24-48 hours for tracking updates to appear.
5. Shipping Issues
If you encounter any issues with shipping, such as delays or incorrect delivery, please contact us immediately at info@chefxacademy.com. We will work with the carrier to resolve the issue.
6. Address Accuracy
Please ensure that the shipping address you provide at checkout is correct. ChefX Academy is not responsible for delays or non-delivery caused by incorrect address information. If you need to update your shipping address after placing an order, please contact us immediately.
7. Returns and Exchanges
We currently do not accept returns or exchanges for digital products, online courses, or downloadable materials. If you receive a physical product that is damaged or defective, please reachout to us.
